Holiday camp FAQ — safety, transport, pricing, daily life

Yes. A qualified medical doctor or pediatrician is on-site 24 hours a day for the whole camp. They have their own office, a stocked pharmacy and a treatment bed. They check every child's medical form before the group leaves.

One staff member for every 8 children. In Morocco our team is made up of qualified activity leaders with full insurance and more than 40 hours of pre-season training, including first aid and CPR. The journey from Europe and back is run by our certified French youth travel partner. They provide BAFA/BAFD-qualified escorts at the same ratio.

The on-site doctor treats the child first. If hospital care is needed, our partner hospital is less than 15 minutes away by car. We tell your organisation within 30 minutes, and the family is contacted according to your own rules.

Yes. At least two staff members stay awake on rotating night duty. They check the bathrooms every hour. Girls and boys sleep in separate dorms, each with its own night supervisor.

Separate dorms for girls and boys. 6 to 9 beds in each room, with a private bathroom. Linen is provided and changed every three days.

In Morocco: our own civil liability insurance and on-site accident cover.

In Europe: our French partner supplies the legally required civil liability insurance for group trips with minors, plus personal accident insurance for each child. This includes medical treatment, repatriation and search & rescue.

You can add optional extras like adventure sports cover, dental emergencies or trip cancellation.

Pre-existing conditions that were not declared, injuries from breaking the rules, loss or theft of expensive electronics, and trip cancellation unless you choose the extra cover. Families should still think about personal travel insurance from home.

A detailed medical and diet form is collected at registration. All allergies, food restrictions and regular medicines are shared with the doctor and the kitchen. Medicine stays in its original packet and is given out by the doctor.

Every activity has a written risk assessment. All equipment meets European safety standards and is checked every day. We also have weather plans for heat, storms and strong sun.

We send the insurance certificate, safeguarding policy and a staff background-check summary to your HR or procurement team under a signed NDA, usually within one working day. Write to partnership@nawrass-asso.com.

Yes. You get a complete package. Our certified French youth travel partner books the group flight, provides qualified BAFA/BAFD escorts, and handles all the official French group-travel paperwork. You receive a single contract and one all-in price per child.

We can arrange group departures from Paris, Lyon, Toulouse and other large French airports. For employees based in Germany, the Netherlands or Switzerland, we can either book a flight from a central European hub or have the escort team meet the group at the arrival airport in Morocco. Tell us exactly what you need.

A Nawrass coordinator plus one supervisor for every 8 children. They wait in the arrivals hall with our logo, take the group to the air-conditioned coach and stay with them until everyone is checked in at the camp.

Between 1 and 3 hours by air-conditioned coach, depending on the site you choose. For our camps in the Northern region (Tangier–Tetouan), the nearest airport is Tangier or Tetouan, and the transfer takes about 1 to 1.5 hours.

A valid passport (this is compulsory for Morocco).

A parental authorisation for a minor travelling without a parent, with the signatures legalised. The form depends on the country:

• 🇫🇷 France: Autorisation de Sortie du Territoire (Cerfa form no. 15646*01), legalised at the town hall.
• 🇩🇪 Germany: Reisevollmacht, certified by a notary or a public authority.
• 🇳🇱 Netherlands: Toestemmingsformulier reizen met minderjarige, legalised by the municipality.
• 🇨🇭 Switzerland: Reisevollmacht, legalised by the commune or a notary.

A medical form (allergies, health conditions, regular medicines) signed within the last 12 months. Proof of personal travel insurance if your company asks for it.

We give you ready-to-use templates for all these documents in your welcome pack.

Clothes they can layer, walking shoes, sandals, swimwear, sun protection (hat, sunglasses, SPF 30+), a reusable water bottle, a small backpack, and any prescription medicine in its original box. Bedding and towels are provided. Please put the child's name on everything.

Cigarettes, vapes, alcohol, energy drinks, knives, fireworks, expensive jewellery and large amounts of cash. Anything we have to take away is given back at the end of the stay.

Phones are collected when the children arrive and given back for 30 minutes every day for family calls. A secure online portal shares daily photos (parents can ask for access). A 24/7 emergency phone line is always open for urgent calls.

We do not encourage visits because they can unsettle the children. We share daily photos and organise one group video call in the middle of the stay.

7:30 wake-up, breakfast, two activities in the morning, lunch, rest time, one activity in the afternoon, free time, dinner, an evening activity, lights out between 21:00 and 22:00 depending on age.

Our on-site kitchen prepares fresh, balanced meals every day, mixing Moroccan and European food. All meals are halal. We cater for allergies, vegetarian, vegan and religious needs — just tell us at registration.

Yes. There are two free-time slots every day. They are supervised but not structured — reading, board games, casual sports, just talking.

French, English and Arabic. Our staff speak all three. You can choose the main language for the activities.

Personal laundry comes back within 24 hours. Bedding is changed every 3 days, towels every 2 days.

Our team is trained to notice the early signs of homesickness. We pair the child with a friend from a similar background and spend more time in small groups. Bullying is never allowed. Our safeguarding officer is on site every day, and we follow your organisation's own safeguarding rules.

1. You ask for our brochure.
2. We have a 30-minute call to see if we are a good fit.
3. We send you a detailed quote and a draft contract.
4. You pay the deposit.
5. We give you a welcome pack for the families, with all the parent-authorisation forms ready to use.
6. The final list of children is confirmed and the group travels.

The process normally takes about 21 days from the first contact to a signed contract.

• 30% when you sign the contract (this deposit is non-refundable).
• 30% when the group arrives in Morocco.
• 40% when the camp ends.

All payments are made by bank transfer in EUR or MAD.

• The 30% deposit is non-refundable in every case.
• If you cancel more than 30 days before departure, you pay nothing more.
• If you cancel within 30 days, the extra charges depend on the costs we have already paid (flights, accommodation bookings). You can always postpone for free to the next camp season.

Quote, contract, insurance certificates, Moroccan activity licence, staff qualification summaries, a short pedagogical document, the detailed daily programme, and a checklist of all the documents parents need (sorted by country). Everything is shared under NDA.

Yes. Through our French partner we can reply to official French tenders. We can send you a full administrative file (DC1, DC2, company registration, RC pro, IBAN) within 7 working days.

Absolutely. You can put your name, your brand and your pricing on the camp. We run everything behind the scenes. You keep the direct relationship with the families. We give you a communication kit to make it easy.

We sign your NDA or give you ours. All personal data about minors is treated following GDPR (we have an Art. 28 data-processing template if needed). We only share photos when parents have given clear written consent.

Quick answer: from €1,200 per child for a 12-day full-board stay including transport from a major French airport, all activities, on-site pediatrician, accommodation, full board, civil-liability and personal-accident insurance.

Final pricing depends on the chosen site, group size, season and add-ons (e.g. adventure-sports cover, additional language tuition). We send you an itemised quote within 48 hours of the discovery call. Larger groups (60+ children) are eligible for volume pricing.

Quick answer: ages 7 to 18 across all programs.

The Leadership program is reserved for ages 14–18. The Yachting and Golf programs are open from age 7 with age-adapted equipment. Within every camp, children are split into age-appropriate sub-groups for activities and dorms.

Quick answer: yes. Within the 10 themed programs you can choose the dominant theme, add a secondary theme (for example Cultural + Language), pick the site, set the dates, and brand the camp under your own name.

For groups of 60+ children we can also build a fully bespoke program — for example a hybrid Leadership / Eco / Yachting itinerary across two campuses. The discovery call is the right place to scope this.

Within 7 days of the return we send you a debrief pack:

• Child satisfaction survey results
• Family satisfaction survey results
• Photo / video archive (with parental consent)
• Incident log (medical, behavioural, logistical)
• Financial reconciliation against the original quote
• A turnkey CSR-report PDF you can hand to your communications or HR team

This is the document Al Omrane, Addoha, LafargeHolcim and other corporate partners have been using to publish their CSR communications for the past three seasons.

Quick answer: yes — our on-site kitchen handles all common allergies (peanut, tree nut, gluten, lactose, egg, fish, shellfish, soya).

Severe allergies (e.g. anaphylaxis) are reviewed case by case with our pediatrician before booking is confirmed. Every child's medical and diet form is read by both the doctor and the head chef on arrival.

Quick answer: yes — the standard package includes a round-trip group flight from a major French airport (Paris, Lyon, Toulouse) with BAFA/BAFD-qualified escorts.

Departures from other European hubs (Brussels, Amsterdam, Geneva, Zurich, Frankfurt) can be quoted on request. For organisations whose families travel independently, we can subtract the transport cost from the quote and arrange a meet-and-greet at the Moroccan arrival airport.